Return and Refund Policy - CharmUrSelf
At CharmUrSelf, we understand the importance of your satisfaction, which is why we have established a clear return and refund policy. Please note that, due to strict hygiene considerations, we do not accept any returns or refunds except in the case of manufacturing defects.
Returns and Exchanges:
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Due to stringent hygiene standards, returns will only be accepted for products with manufacturing defects.
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Custom wigs and Bundles are not eligible for returns or exchanges.
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For any claims regarding a manufacturing defect, please contact our customer service through our "Contact" page or by sending an email to info@charmurself.com within 14 days of receiving your order.
Refunds:
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At CharmUrSelf, we are committed to ensuring the quality of our products and customer satisfaction. However, due to stringent hygiene considerations, we do not offer refunds for purchased products. We want to emphasize that each product we dispatch undergoes careful examination to ensure optimal quality.
If, despite our efforts, you receive a defective product due to a manufacturing issue, we offer the option to exchange the defective product for a similar product in perfect condition. To initiate an exchange, please contact our customer service within 14 days of receiving your order via our "Contact" page or by sending an email to info@charmurself.com. We appreciate your understanding of this policy, designed to maintain high standards in quality and customer service.
Satisfaction Guarantee:
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Despite our strict return and refund policy, CharmUrSelf is committed to ensuring your satisfaction.
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If you have concerns or questions about your order, please contact us within 30 days of receiving your order. We will work with you to find a satisfactory solution, whether it's an exchange or another suitable resolution.
We appreciate your understanding of this policy, which aims to maintain high hygiene standards and ensure the quality of our products. If you have any questions, feel free to contact us. We are here to ensure your complete satisfaction with your CharmUrSelf experience.